How do I mass import contacts into my account?

Add contacts to your Shopify account to automatically sync these with your Machine Labs account.

Have you got a long list of email subscribers not already in your Shopify dashboard? Perhaps you collected email addresses when showcasing your products at an event or used a giveaway to generate leads and grow your email list? Or maybe you're transferring your contacts from another email marketing app? 

With these quick steps, you'll be able to view, segment and communicate with these email subscribers all in just 5-10 minutes. Here's how:

  • Log in to your Shopify store
  • On the Shopify dashboard click customers in the left hand side navigation
  • Click import customers

  • Here you can upload a CSV file of your contacts

           However,  they must be correctly formatted:
    • For each column containing data, ensure that it is correctly labelled with these headers:
      • First Name
      • Last Name
      •  Email
      •  Company
      •  Address1
      •  Address2
      •  City
      •  Province
      • Province Code
      • Country Code
    • See Shopify's example format here.
    • It's okay if your CSV file only contains email addresses - that's what's most important - though your Machine Labs account will sync all data except for notes and tax exemption.  
    • Do not tick the box to overwrite existing customers that have the same email or phone. 
    • Once your CSV has uploaded into your Shopify account, this data will shortly sync into your Machine Labs account. 

    If you need additional help, send an email to or click here. We'll be happy to answer any queries you might have within 48 hours (and often much sooner).